Refund Policy
We want you to be completely satisfied with your Diu Toyz purchase
30-Day Return Window
You have 30 days from the date of delivery to return any item for a full refund.
Quality Guarantee
If your toy arrives damaged or defective, we'll replace it or provide a full refund immediately.
Easy Returns
Simple return process with prepaid shipping labels for your convenience.
Customer Satisfaction
Your happiness is our priority. We'll work with you to resolve any concerns.
Return Eligibility
To be eligible for a return, your item must be:
- Returned within 30 days of delivery
- In original condition with all packaging
- Unused and in the same condition as received
- Include the original receipt or proof of purchase
Non-Returnable Items
For health and safety reasons, the following items cannot be returned:
- Personalized or customized toys
- Items that have been used or show signs of wear
- Items damaged by misuse or normal wear and tear
- Gift cards and digital products
How to Return an Item
Contact Us
Email us at agrnehagr@gmail.com or call +971 568459976 to initiate your return.
Receive Return Label
We'll email you a prepaid return shipping label within 24 hours.
Package & Ship
Pack the item securely in its original packaging and attach the return label.
Get Your Refund
Once we receive your return, we'll process your refund within 3-5 business days.
Refund Processing
Refunds will be processed using the same payment method used for the original purchase:
- Credit/Debit Cards: 3-5 business days
- PayPal: 1-2 business days
- Bank Transfers: 5-7 business days
Please note that shipping costs are non-refundable unless the return is due to our error.
Exchanges
We currently don't offer direct exchanges. If you need a different size, color, or product, please return the original item for a refund and place a new order for the item you want.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at agrnehagr@gmail.com with photos of the damage. We'll arrange for a replacement or full refund at no cost to you, including return shipping.
International Returns
International customers are responsible for return shipping costs unless the item was damaged or defective upon arrival. Please contact our customer service team for assistance with international returns.
Contact Information
If you have any questions about our refund policy, please don't hesitate to contact us:
Diu Toyz Customer Service
Email: agrnehagr@gmail.com
Phone: +971 568459976
Hours: Monday-Friday, 9 AM - 6 PM EST