Customer Care
Have a question or need assistance? Our dedicated customer care team is here to help make your Diu Toyz experience magical.
Phone Support
Speak directly with our friendly customer care team
+971 568459976
Mon-Fri: 9 AM - 6 PM EST
Email Support
Send us a detailed message and we'll respond within 24 hours
agrnehagr@gmail.com
24/7 Response
Live Chat
Get instant help with our live chat feature
Available on website
Mon-Fri: 9 AM - 6 PM EST
Send Us a Message
Frequently Asked Questions
What age groups are your toys suitable for?
Our toys are designed for children aged 6 months to 12 years. Each product page includes specific age recommendations and safety information.
Are your toys safe and non-toxic?
All Diu Toyz products are made with non-toxic, child-safe materials and meet or exceed international safety standards including CPSIA and EN71.
How long does shipping take?
Standard shipping takes 3-5 business days within the US. Express shipping (1-2 days) and international shipping options are also available.
Do you offer gift wrapping?
Yes! We offer beautiful gift wrapping for a small additional fee. You can select this option during checkout.
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. You can also track your order by logging into your account on our website.
Our Commitment to You
We're committed to providing exceptional customer service. Most inquiries are resolved within 24 hours, and we'll always go the extra mile to ensure your satisfaction.
Visit Our Showroom
Abu Dhabi, UAE
Mon-Sat: 10 AM - 7 PM
100% Satisfaction Guarantee
Not happy with your purchase? We'll make it right with our 30-day return policy.